Vaisala Energy Support
Why am I getting this error message: "The credentials you supplied were not correct or did not grant access to this resource"?
This message means that you cannot login because the email address and/or password information you entered does not match the registration information we have in our database. There are a few reasons why this could be happening.
1) Email addresses and passwords are case sensitive. This means that PASSWORD is a different entry than password. Please check that the caps lock key on your keyboard is not activated and try retyping your information again.
2) You can’t remember your password. If this is the case, simply reset it by going to the login page and clicking on the "Did you forget your password" link. You will be asked to enter your email address and a link to reset your password will be sent to that email address from firstname.lastname@example.org.
3) The email address you entered does not match the records we have for your account. To troubleshoot, please check that the email address you entered is the one you remember using when you registered and if you cannot remember simply register again under a different email address or Contact Support.
If you didn't find what you were looking for, please contact 3TIER Support for additional assistance.